Last Updated: [Insert Date]

1. Introduction

Welcome to Small Electrical Appliances Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website smallelectricalappliances.com and your purchase of premium kitchen appliances from us. By accessing our site and making purchases, you agree to these terms.

Our store specializes in high-quality small kitchen appliances including air fryers, coffee machines, blenders, and other cooking essentials for home and commercial use. We serve customers worldwide (excluding some Asian countries and remote locations).

2. User Obligations and Responsibilities

2.1 Account Registration

While you can browse our site without registration, to make purchases you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Activities

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Misrepresent your identity or provide false information
  • Resell products purchased from our store without authorization

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but colors may vary slightly due to monitor settings. If you receive a product that doesn’t match its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Intended Use

Our appliances are designed for household use unless specifically marked as commercial-grade (e.g., commercial fryers, built-in coffee machines). Misuse may void warranties.

4. Ordering and Payment

4.1 Order Process

Your order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends/holidays) and will send confirmation with tracking information.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. For security, we may require additional verification.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping (Orders over £50): EMS, 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide except some Asian countries and remote locations. Contact [email protected] for delivery confirmation.

5.3 Delivery Issues

You must inspect goods upon delivery. Report damages within 48 hours with photos to qualify for replacement.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery if:

  • Item is unused in original packaging with all accessories
  • No signs of use or damage

6.2 Non-Returnable Items

For hygiene/safety, we cannot accept returns on:

  • Baby food blenders
  • Opened/used centrifugal juicers and citrus presses
  • Commercial fryers/electric pizza ovens marked “final sale”

6.3 Return Process

Contact us within 15 days at [email protected] or +44 (0)29 20XX XXXX. Customer pays return shipping unless error is ours.

6.4 Refund Timeline

Refunds processed within 3-5 business days after we receive and inspect returns. Original shipping fees are non-refundable.

7. Warranties and Liability

7.1 Manufacturer Warranties

Products come with manufacturer warranties. Contact us for assistance with warranty claims.

7.2 Our Liability

We’re not liable for:

  • Indirect or consequential losses
  • Improper use of products
  • Events beyond our reasonable control

Our total liability is limited to the purchase price of the product.

8. Intellectual Property

All content on our site (logos, text, images) is our property or licensed to us and protected by copyright. You may not reproduce any content without permission.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we handle your personal data.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Changes to Terms

We may update these terms periodically. The latest version will always be posted on our website with the effective date.

12. Contact Us

For questions about these Terms:

Small Electrical Appliances Store
83 Tudor St, Cardiff, GB CF7I 7RX
Email: [email protected]
Phone: +44 (0)29 20XX XXXX
Business Hours: Monday-Friday, 9:00-17:00 GMT