At Small Electrical Appliances Store, we stand behind the quality of our premium kitchen appliances. If you’re not completely satisfied with your purchase of air fryers, coffee machines, or other small appliances, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as received
  • All original accessories, manuals, and parts must be included
  • The item must not show any signs of use or damage

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on the following products:

  • Baby food blenders (due to hygiene regulations)
  • Opened or used centrifugal juicers and citrus presses
  • Commercial fryers and electric pizza ovens marked as “final sale”

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] or calling +44 (0)29 20XX XXXX
  2. Complete the Return Request Form (template provided below)
  3. Wait for approval – we’ll review your request within 2 business days
  4. Package your item securely in its original packaging
  5. Ship the item back to us at:
    Small Electrical Appliances Store
    Returns Department
    83 Tudor St, Cardiff, GB CF7I 7RX

Return Request Form Template

Please include this information when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Small Electrical Appliances Store Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Insert] Date of Purchase: [Insert] Product Name: [Insert product name, e.g., “Bean-to-cup coffee machine”] Reason for Return: [Please specify] [For exchanges only] I would like to exchange for: [Insert product name] Reason for exchange: [Please specify] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Shipping Costs for Returns

  • Customer responsibility: You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product)
  • Original shipping fees: Original shipping charges are non-refundable
  • Recommended carriers: We suggest using a trackable shipping service (DHL, FedEx) for your protection

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange.

Refund Timeline:

  • Credit card/PayPal refunds: 3-5 business days after processing (depending on your bank)
  • Original payment method: Refunds will be issued to the original payment method used at purchase
  • Store credit: Available upon request and issued immediately upon approval

Damaged or Defective Items

If you receive a damaged or defective item (such as a malfunctioning blender or electric whisk), please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

Exchange Policy

For exchanges (e.g., switching from a capsule coffee machine to a cafetiere):

  • You will be responsible for any price difference
  • Original shipping charges apply to the new item
  • Follow the same return process outlined above

Premium Product Note: Due to the high value of commercial-grade appliances like built-in coffee machines and commercial fryers, we recommend purchasing additional shipping insurance when returning these items.

Contact Us

For any questions about our returns policy or to initiate a return:

Small Electrical Appliances Store
Customer Service Department
Email: [email protected]
Phone: +44 (0)29 20XX XXXX
Business Hours: Monday-Friday, 9:00-17:00 GMT

Last Updated: [Insert Date]