FAQ

We focus on high-quality small kitchen appliances including air fryers, coffee machines (bean-to-cup, capsule, and built-in models), blenders, baby food processors, juicers, and specialty appliances like electric pizza ovens and bread makers. Our range is carefully selected to help you create delicious meals and drinks with convenience.

While most of our appliances are designed for home use, we do offer some commercial-grade products like our commercial fryers. Please check individual product specifications or contact our kitchen experts for advice on the best appliance for your needs.

Yes, all our coffee machines (including bean-to-cup, capsule, and built-in models) come with manufacturer’s warranties. The warranty period varies by brand, typically ranging from 1-3 years. Details are provided with each product listing.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments. All transactions are processed through our encrypted payment system for your security.

Yes! While you can check out as a guest, creating an account lets you track your order history, save your delivery preferences, and get faster checkout on future purchases. Simply click “Create Account” during checkout or in the website header.

If you need to modify or cancel your order, please contact us immediately at [email protected] or call +44 (0)29 20XX XXXX during UK business hours. We process orders quickly, so the sooner you contact us, the better chance we have of accommodating your request.

We offer two shipping methods:
Standard Shipping (£12.95): Via DHL or FedEx with full tracking, arriving 10-15 business days after dispatch (recommended for coffee machines and urgent orders).
Free Shipping: For orders over £50 via EMS, arriving in 15-25 business days after dispatch (ideal for multiple items).

We ship globally to most regions, excluding some parts of Asia and remote locations. During checkout, our system will automatically show available shipping options for your address. Unfortunately, we cannot ship to PO boxes or military addresses.

Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking updates. For Free Shipping (EMS), tracking may be more limited. You can also check your order status by logging into your account.

We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging with all accessories. Please contact us first to initiate a return. Note that return shipping costs are the customer’s responsibility unless the item arrived damaged or faulty.

In the rare event that your appliance arrives damaged, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund and cover all associated costs.

For international orders, customs fees may apply depending on your country’s regulations. These fees are the responsibility of the recipient and are not included in our shipping charges. We recommend checking with your local customs office for estimates.